Legal & policies
Refund policy
Please read this before you pay. Once a membership is active it is not refundable — with a few clear exceptions that protect you.
On this page
Summary in plain words
- Memberships are not refundable, and there is no money-back guarantee.
- The exceptions: you paid by mistake or paid twice; your membership was not activated within 2 working days; you cancel before we activate it; or RishteDesk closes permanently while your membership is running.
- RishteDesk never charges you automatically. There is no automatic renewal, so there is nothing to cancel.
- To claim, email billing@rishtedesk.com with your receipt. We reply within 2 working days.
The full details are below.
Why memberships are not refundable
You can register, build your profile, browse and receive interest for free before you pay, so you can judge RishteDesk fully first. A membership unlocks features as soon as it is activated, so once it is active it cannot be refunded, including if you stop using it, find a match, or delete your account early — except in the situations listed below.
Founding Member launch: while the launch is running, Premium is free for everyone until RishteDesk reaches 2,000 active profiles, so there is nothing to pay or refund during that time.
No automatic renewal
RishteDesk never charges you automatically. You pay by bank transfer for one membership period at a time, and the membership simply ends when that period ends. There is nothing to cancel and no surprise charge.
When you can get a refund
| Situation | What you get |
|---|---|
| Mistaken payment (wrong amount, or you paid when you did not mean to) | Refund of the mistaken amount |
| Duplicate payment for the same membership | Refund of the extra payment |
| Membership not activated within 2 working days after your payment and receipt were received | Full refund of that payment, or activation if you prefer |
| You change your mind and ask us to cancel before we have activated the membership | Full refund of that payment. Once the membership is active, the normal no-refund rule applies. |
| RishteDesk closes permanently while your paid membership is still running | Refund for the full unused days left in your membership, worked out from the price you paid |
Refunds are not given when an account is suspended or removed for breaking our Terms of use or Community guidelines.
How to claim
- Email billing@rishtedesk.com from the email address on your account.
- Include your profile ID, the payment date and amount, and your bank-transfer receipt.
- A person checks the payment against our records and replies within 2 working days.
Please write to us as soon as you notice the problem, so the payment is easy to trace.
How refunds are paid
All payments and refunds are in Pakistani rupees (PKR). An approved refund is sent by bank transfer to the account the payment came from, within 7 working days of approval, and we email you when it has been sent.
If card payments are added in future, a refund for a card payment will go back to the same card.
Discounts and changing plans
- A refund is always of the amount you actually paid. If you paid a discounted price — for example the Founding Member 40% discount or a coupon — the refund is of that discounted amount.
- If you want to change to a different plan, please write to billing@rishtedesk.com before you pay, and we will explain your options.
Your legal rights
Nothing in this policy takes away any right you have under the consumer protection laws of Pakistan, or of the country where you live, that cannot be excluded.
Contact us
Write to us by email and a person will reply within 2 working days.
- Payments and refunds billing@rishtedesk.com
- General help hello@rishtedesk.com
RishteDesk is a service operated by ARBSBUY (SMC-PRIVATE) LIMITED, a company incorporated in Pakistan under the Companies Act 2017 (CUIN 0310402).